Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Lutterworth | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Lutterworth collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Lutterworth is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Lutterworth and surrounding areas in the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
Health information: Medical history, current medications, weight, height, BMI, and any other clinically relevant details provided during your consultation.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, and browsing behaviour collected when you visit our website.

3. How We Use Your Data

Your personal and health data is used for the following purposes:

To assess your suitability for weight loss treatments through a clinical consultation process.
To dispense and deliver prescription or pharmacy medications safely. Orders are dispatched within 1 working day once approved by our pharmacist.
To maintain accurate and up-to-date medical records as required by pharmacy regulations.
To communicate with you regarding your treatment, order status, or any clinical concerns.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.

We process your health data under the lawful basis of providing healthcare services and, where required, with your explicit consent.

4. Cookies

Our website uses cookies to improve your experience and ensure the site functions correctly. Cookies may collect information about how you use our site, including pages visited and time spent on the site.

We use the following types of cookies:

Essential cookies: Required for the website to function and cannot be disabled.
Analytical cookies: Help us understand how visitors interact with our website so we can improve our services.
Marketing cookies: Used to deliver relevant content and, where applicable, track the effectiveness of our communications.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third party. We may share your information only in the following circumstances:

Healthcare professionals: Where clinically necessary, relevant health information may be shared with your GP or other treating clinicians.
Service providers: Trusted third-party providers who assist us in operating our website, processing payments, or delivering your medication. These providers are contractually obligated to handle your data securely and only as instructed by us.
Regulatory bodies: Where we are legally required to disclose information to bodies such as the GPhC, NHS, or law enforcement authorities.

All third parties we work with are required to comply with UK GDPR and maintain appropriate data security standards.

6. Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Patient records are retained for a minimum of eight years in line with NHS and pharmacy regulatory guidance, or longer where legally required.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to how your data is used. You may also request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us:

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.